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Technical questions answered

• How can I improve my WiFi performance?

  Many factors impact your WiFi speed, including the number of devices using your Internet connection, the location of your router, and more. Click here for a full list of tips that can help you maximize your WiFi connection speed.

• What is download speed? Upload speed?

  Download speed is the time it takes for your computer to access a webpage from a server. Upload speed is the time it takes for your computer to send information to a remote computer. For example, a higher download speed means that your browser will load pictures from a photo sharing website faster. A higher upload speed means that you will be able to post videos to that same website more quickly than someone with a slower speed.

  Your service speed reflects the maximum wired speed delivered to your location. The actual speed available to your connected device will vary, depending upon the method of connecting to the Internet (wired vs. wireless), the limits of Ethernet ports (e.g., when using a 1Gbps Ethernet port, your actual speed to a single device will generally be up to 940Mbps over a hardwired connection), the location, number and capability of WiFi devices and connected devices, and other factors outside of WOW!’s control.

• What equipment is required for WOW! Internet?

  You’ll use a modem to connect to WOW! internet and you have the option to either use one from WOW! or use your own. If you choose to bring your own, take a look at which modems are compatible with your WOW! Internet speed here.

  Take your super-fast WOW! Internet to the next level when you add WOW! Whole-Home WiFi. You’ll be provided 2 eero devices to get you started and even more can be added. This mesh system of eero connected devices creates a WiFi network that works in your whole home.

• What equipment is required for WOW! fiber Internet?

  WOW! fiber Internet provides a Fiber Connection pack to get you online in every room of your home on Day 1 at no additional cost. Each pack includes:

  • A Fiber Terminal which will be professionally installed by WOW! in your home. The Fiber Terminal serves the same purpose as a modem - connecting your home to WOW!’s fiber-optic cable and high performance symmetrical service.

  • For 100Mbps/500Mbps/1 Gig Speeds:

    • One eero WiFi Access Point is included, bringing the power of the eero’s Pro 6e to every corner of your home, up to 2,000 sq ft.
    • This Access Point will enable you to connect to the internet wirelessly or via a wired connection.
    • Additional Access Points can be added to expand WiFi coverage and create an eero TrueMesh WiFi network.
    • With your eero Access Point, you’ll have access to eero's easy-to-use app that provides full visibility so you can be in control of your network, taking full advantage of your fiber Internet speed.

  • For 3 Gig and 5 Gig speeds:

    • One WiFi Access Point is included, providing up to 2,500 sq ft. of coverage.
    • This Access Point will enable you to connect to the internet wirelessly or via a wired connection. A wired connection to the Access Point is required to support maximum speeds.
    • eero Access Points are not applicable in this package.

  Your service speed reflects the maximum wired speed delivered to the Fiber Terminal at your location. The actual speed available to your connected device will vary, depending upon the method of connecting to the Internet (wired vs. wireless), the limits of Ethernet ports (e.g., when using a 1Gbps Ethernet port, your actual speed to a single device will generally be up to 940Mbps over a hardwired connection), the location, number and capability of WiFi devices and connected devices, and other factors outside of WOW!’s control.

• What is Fiber Internet, and how does it work?

  Fiber internet is the next stage of the internet and information technology. This new innovation in high-speed business internet utilizes fiber optic cables to transmit information as light over glass or plastic filaments. In comparison to the old copper cables used in cable and DSL internet, fiber optic internet offers significantly faster speeds and greater bandwidth.

  This technology is ideal for data transmission, allowing information to be transmitted over great distances without significant loss or disruption. Learn more about fiber internet benefits and how it works. Fiber is also relatively economical for the end user, making it suitable for both businesses and homes alike.