What is AutoPay and how do I manage my preferences for it?

AutoPay is our automated monthly payment system that deducts the amount of your monthly bill from your bank account or credit card every month. Please note that enrolling in AutoPay does not stop your monthly paper statement. You can enroll in Paperless Billing in addition to AutoPay, all within My Account, WOW!’s Online Account Manager.

• Enroll in AutoPay 5 days before a billing period begins to ensure that bill is paid via automatic payments.

  • If you enroll in AutoPay after that deadline, automatic payments will begin on the following statement.

• If you have a current balance when enrolling in AutoPay, a one-time payment for that amount must be made to ensure the upcoming automatic payment pays only the next statement balance.

  • If a one-time payment is not made, an automatic payment equal to your current balance and the next statement amount will be made on the first day of your next billing period instead of the next payment due date.

  • To submit a one-time payment, go to Make a Payment in My Account and follow the on-screen instructions.

Some customers may qualify for an AutoPay discount, subject to their offer terms and conditions:

• If you qualify for an AutoPay discount, the discount will be applied on the next billing statement after enrollment.

• The AutoPay discount will remain on statements as long as the payment method used for AutoPay is in good standing.

• If you are a new WOW! customer AutoPay enrollment must be completed on or before the installation date to receive the AutoPay discount on your first statement.

How to Activate AutoPay

• Login to My Account.

• Go to the Billing & Payment section and select WOW! AutoPay.

• Next, enter your payment information, select Confirm, review your selections and confirm once more.

• When complete, a confirmation of your enrollment will appear onscreen

How to Discontinue AutoPay

• Login to My Account.

• Go to the Billing & Payment section and select Turn AutoPay Off.

• On the confirmation screen, select Turn AutoPay Off once more.

How to Change the Payment Method for AutoPay

• Login to My Account.

• Go to the Billing & Payment section and select Submit Payment.