How can I return my equipment?
When you make a change with WOW!, you’ll receive instructions telling you whether your WOW!-provided equipment should be returned, recycled, taken to a new residence, or left in your home. You’ll have the option to ship equipment with a prepaid label or return it to a drop box. After you’ve received this communication, you can view your equipment, return instructions, and return status in the WOW! Equipment Return Hub.
Changes to your account include:
- Changing your services
- Changing your equipment
- Disconnecting your service
- Moving outside a WOW! service area
- Moving to an address with WOW! Service
If you haven’t already, contact us to start your service change.
Remember to return your equipment by the due date to avoid incurring unreturned equipment fees. Once your equipment is received, it can take up to two weeks for your return to be processed and reflected in your account.
Ship with a Prepaid Label
-
Receive your return instructions and pre-paid label You’ll receive an email from WOW! with details on what equipment to return, recycle, or keep in your home. A QR code for a prepaid label will be included for all returns.
-
Package your equipment Carefully package your equipment. Be sure to include accessories like power cords, HDMI cables, and remotes that were provided to you.
-
Drop off your equipment Provide the QR code and your package at your local FedEx Ship Center or Walgreens.
-
Save your receipt Be sure to get a receipt with your tracking details from the associate.
-
Recycle as needed
Note: Use one shipping label per box. If you need additional return labels, you can generate more in the Equipment Return Hub.
For equipment that can be recycled instead of returned, find a recycling center near you at recyclingcenters.org.
Drop Off at a Secure WOW! Drop box
-
Receive your return instructions Look for an email from WOW! with details on what to return, recycle or keep in your home.
-
Find the nearest drop box
Go to the Equipment Return page and select your service area to find an equipment drop box near you. Please only return equipment WOW! has requested to be returned.
- Recycle as needed
For equipment that can be recycled instead of returned, find a recycling center near you at recyclingcenters.org.